Leipzig

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As the first point of contact for our customers, you ensure high-quality service even after the sale. To this end, you will work closely with your colleagues in sales and development. Thanks to your customer-oriented communication and working methods, you will ensure that inquiries are processed efficiently and will not be afraid to escalate individual inquiries directly to our internal departments.

Your specific tasks

  • Support and assistance for our customers with complex technical questions - by telephone and/or electronically
  • Remote monitoring and operation of our systems for our customers
  • Design, architecture and implementation as well as customizing of our solutions
  • Coordination of necessary process steps in support and escalation of tickets up to our development department
  • Documentation of support requests in our ticket system

What you bring to the job

  • Professional experience as technical customer support or comparable
  • Very good knowledge in the area of network and packet processing is a prerequisite, as well as solid Linux knowledge
  • Previous knowledge in industrial automation and cybersecurity is welcome but not a must
  • Independent working style and good team and communication skills
  • University degree in computer science or comparable qualification
  • Very good written and spoken German and English

This is why you will love Rhebo

  • Moving instead of talking
    • Working in partnership with a start-up mentality, a high degree of personal responsibility and open doors - right from the start.
  • The workplace that suits your needs
    • 30 days' vacation, job ticket, pension and childcare allowance and flexible working with modern software and hardware - put together your own package.
  • Individual development
    • Comprehensive induction, regular feedback and training tailored to your needs, including free training days  - for the whole of your Rhebo life.

Curious?

Please send your complete application documents with your salary expectations and the earliest possible starting date by e-mail to jobs@rhebo.com.

If you have any questions about the position or the application process, please call Nora Schubert first at +49341-3937900.

Support, System-Administrator, Software-Support, Administrator, Administration, Systemadministrator, IT-Administrator, Englisch, Front-End, ITmitte.de, Empfehlungsbund